Frequently Asked Questions (FAQs)

How do I return a damaged product?

We are happy to contact via WhatsApp (click here to go to WhatsApp Customer Service) https://wa.me/966557050088, send a photo of the damaged product and explain the damage to the damaged product.

Is there a fee to return a damaged product?

When returning a damaged product, Ezdan Beauty bears the full charges.

I ordered a gel shower and what I opened, and do I need to get it back?

Care products are not returned or refunded, even if they are in their original condition, to ensure your safety.

The product does not match the product I bought; can I return it?

Yes, the customer has the right to refund the amount of value of the product or replace it with another product.

Can I get back expired lenses?

Yes, it is possible to return the lens and compensate the customer with another lens if it is proven that the expiration date was before the date of receiving the product.

I ordered the lens solution, but I no longer need it, can I get it back?

Cosmetic products, including lens solution, are not returned, even if they are in their original condition, to ensure your safety.

I ordered lenses wrongly; can I replace them?

We apologize that they cannot be replaced without a bug or obvious problem.

Can I retrieve the lenses in their original condition?

Cosmetic products, including lenses, are not returned, even if they are in their original condition, to ensure your safety.

I received the box of blusher broken, can I return or refund it?

Yes, there is a return or refund of the amount of the product because of the damage during the delivery of the product with sending a picture of the damaged product and clarifying the damage to the damaged product.

If you have other questions, you can contact us on WhatsApp Business Customer Service

Our goal is your satisfaction, and our goal is to serve you.